Returns & Exchange Policy

Return and Exchange Policy

At Astro Sass & Co, your satisfaction is our top priority. Every item is custom-made just for you. Below, you’ll find our return and exchange policy designed to ensure clarity and confidence in your shopping experience.

General Policy

Due to the custom nature of our products, we’re unable to offer returns or exchanges for buyer’s remorse or incorrect size selection. Please double-check sizing charts and product details before completing your purchase.

However, if your order arrives damaged, defective, or incorrect, we’re here to help! We’ll gladly replace or refund items that meet the criteria outlined below.

Eligibility for Returns and Exchanges

You may be eligible for a replacement or refund if:

  • Your item arrives damaged or defective.
  • You receive an incorrect item (e.g., wrong size, design, or color).

What Is Not Covered 

  • Buyer’s remorse (e.g., you changed your mind after placing the order).
  • Incorrect size selection (please refer to our sizing chart before purchase).
  • Normal wear and tear, or accidental damage caused by the customer.

How to Request a Return or Exchange

If your item meets the eligibility criteria, please follow these steps:

Contact Us (using this form) within 7 days of receiving your order. Include the following information:

  • Your order number
  • A clear description of the issue
  • Attach photos of the damaged, defective, or incorrect item

Review Process Once we receive your request and supporting information, our team will review it within 3-5 business days. If approved, we will arrange for a replacement or refund.

Replacement and Refund Process

  • Approved replacements will be reprinted and shipped at no cost to you.
  • Refunds, if approved, will be issued to your original payment method. Please allow 7-10 business days for the refund to process, depending on your bank.

Important Notes

  • All requests must be submitted within 7 days of receiving your order.
  • We may ask for the return of damaged or incorrect items in some cases. If a return is required, we will provide a prepaid shipping label.
  • Sale items or promotional purchases are final and cannot be refunded or exchanged unless they arrive damaged or defective.

Thank you for understanding the unique nature of our print-on-demand business. At Astro Sass & Co, we’re committed to providing you with quality products and stellar service. If you have any questions, feel free to reach out to us using this form.